River Cruise - Info for Carrickcraft

General Useful Information for hiring River Cruise Boats in Ireland with Carrickcraft.

Here we have some basic information that will help you when cruising on the rivers of Ireland.

Locks

How do I go through a lock ?

This is a simple, pleasant manoeuvre if a few basic guidelines are followed : always take it slowly, with care, and remain patient if there are other boats waiting. Manually operated locks are easier with a minimum of two agile people!

In general, lock-keepers do not work on Bank Holidays (these dates vary according to region) - Easter Sunday, Whitsunday, 1st May, 14th July and 1st November. In Anjou, Charente and the Lot, locks are open all year round.

Will I have to pay to go through a lock?

During your cruise you will have to negotiate a number of locks and bridges. Passage through these is free.

Are all locks automatic?

Some locks are automatic whilst others are manual, and the lock-keeper may ask you to lend a hand.

Restrictions

All waterways are subject to restrictions and possible closure for essential repairs and general maintenance. The dates are normally notified in March and this may make it necessary for us to alter your cruise itinerary or departure port, for which we cannot be held responsible.

Standard Equipment

The following items are provided on all boats:

General Equipment.

One-way cruises

The direction of one-way cruises will not be confirmed until 14 days prior to departure. Clients preferred start base cannot always be guaranteed. There is a supplement of €63 for a one-way cruise, payable to agent at time of booking. Clients who have arrived with their own car may avail of a local taxi for transfer back to their car (at an extra charge payable locally). The depot will make the arrangements for this and the clients will pay the taxi directly.

Airport Transfers

Rates for scheduled transfers are listed on the Price List Page. Transfers are payable at the time of booking. Our scheduled transfer rates are for passengers travelling on group transfers on our scheduled coaches on Saturdays only. Our transfers for incoming clients are from 12 noon to 6pm. Our transfers for departing clients are from 7am to 11am. Passengers travelling outside these times and days can be accommodated at the cost of private transfers by taxi or minibus.

We cannot guarantee that transfers will be provided if you do not provide us with all the relevant flight details.

Transfers are only available from airports (listed in our tariff) to Marinas and vice versa; no Hotel or City pick-ups are possible.

Please go to the Information Desk in the Arrivals Hall at the relevant airport and ask for the Carrickcraft or Shannon/Erne driver. If you are already in Ireland, you should phone the appropriate marina three days before arrival for the exact time of their transfer. We will forward the relevant telephone and fax numbers to you once the booking is made.

Even if transfers are not required, we need to know your approximate arrival time at the Marina, as boats are prepared for clients to coincide as far as possible with their arrival times. If we are not informed of your approximate arrival time, this will be assumed to be after 4pm hours. If you are already in Ireland, you should phone the appropriate marina three days before arrival for the exact time of their transfer. We will forward the relevant telephone and fax numbers to you once the booking is made.

Grocery Lists

Grocery Lists will be supplied on request and should completed these and faxed to the Marina from which your hire starts at least 14 days prior to arrival. We will supply you with the contact phone and fax details once the booking is confirmed. It is a good idea to keep a copy of your grocery list (if it is lost in transit, the copy list can be quickly processed at the Marina).

Pick-up

Clients can take over their cruiser between 4pm and 7pm on Saturday starts; on Wednesday starts, you should report to the marina by 2pm. Please note that it takes approximately 2 hours to be given the necessary classroom instruction and on-board demonstration.

Drop-off

All cruisers must be handed back clean and with a full tank of diesel before 9am on the last day of hire. In order that there is enough time to refuel and check out, we ask that the cruiser be returned to the marina before 5pm the day before. If you have booked transfers, you must be at the marina before the office closes to find out the time of the bus departure. Transfer times may change and have no bearing on flight times.

Pets

Pets are allowed on board the Dublin, Kerry and Mayo class only. There is a charge of €55 per week for each pet for the additional cleaning required. Owners are also responsible for making good any damage incurred by their pets while on board. It is the responsibility of the client to ensure that they have all the relevant paperwork for bringing their pet to Ireland.

Cleaning

As with all self-catering holidays, the client must carry out the final cleaning of the boat prior to departure. If the boat is not cleaned, there will be a charge for this service as follows:
Dublin, Kerry and Carlow €45, Mayo and Kilkenny €55, Clare and Waterford €60

Car Parking

Unsecured parking is available free of charge at all of our 3 bases. This is not under cover.

Complaints

We do all possible to avoid complaints, but we think it worthwhile bringing to your attention a specific clause from our Conditions of Hire. “The Hirer is required to notify the Marina Manager of any alleged shortcomings or problems with the cruiser immediately they occur when a reasonable opportunity must be given to the Company to investigate and put right any faults found”.

If the client feels that their complaint has not been addressed during their holiday, they must complete a Customer Comments form which will be passed directly to senior management, only complaints received in this way can be investigated and dealt with as appropriate.